BIA is a customer-centric company with a single-minded focus on quality service. Its priority is to build long term client relationships, with complete customer satisfaction as the most important, non-negotiable objective.
What We Do
BIA practices true customer-focused service through its quality products, underwriting all types of risks in General, Life, and Health Insurance, often going that extra mile to customize special covers based on specific customer needs.
The company provides a complete range of insurance solutions from life, health, motor, and personal lines to covers for medium to large industrial and commercial enterprises; and energy, marine, and construction sectors. To achieve this end, it has employed qualified and experienced professionals who are specialists in these respective industries.
To provide outstanding insurance solutions that help create and protect the wealth and wellbeing of both people and businesses.
To develop superior insurance propositions that:
- Customers recommend to family and friends,
- Owners buy for their businesses,
- Employees are proud of,
- Shareholders seek for long-term returns.
We are guided in everything we do by five core values:
1. Collaboration: We work together as one team to make a difference.
2. Integrity: We keep our promises, take personal accountability, and earn the trust of our customers.
3. Customer First: We put our customers at the heart of all we do.
4. Excellence: We believe quality is never an accident – it's deliberate practice.
5. Constant Improvement: We are fast, agile, and continuously thinking of new ways to enhance the customer experience.